Faulty skin

If when you receive your skin it is damaged or faulty in any way, or is not the item you ordered, please contact us within 5 days of receipt of your skin and we will arrange for a replacement skin to be sent to you straight away. We will ask you to return the skin to us, the cost of which we will cover. In all cases you must return the skin unused on its backing with a copy of the dispatch note. Please inform us in writing if your skin is faulty or incorrect by emailing us at orders@threeskins.com. You may of course call us if you wish to speak with us, but we will also ask for an email confirming the issue.

If you are not totally satisfied with your skin

We hope that you will be totally satisfied with your skin. However, if for some reason you are not, you may return your skin and we can either send you another skin or arrange a full refund. If you wish to do this, you must notify us within 7 working days after the day of receipt of your skin. We will ask you to return the skin in its original condition, unused on its backing with a copy of the dispatch note. You must inform us in writing by emailing us at orders@threeskins.com if you wish to return your skin. Whilst we will provide a full refund, including any delivery costs, we do ask that you pay for the cost of returning the skin to us.

Cancelling your order before we have dispatched it

If you wish to cancel your order before we have dispatched it, please contact us immediately and we will cancel your order and arrange for a full refund. Please inform us in writing of your wish to cancel your order by emailing us at orders@threeskins.com. You will need to give us the order number you received in your confirmation email as well as your name and address.

Returning a skin

If you are returning a skin you have a duty to keep it in your possession and to take reasonable care of it until you return it. Skins must be returned unused on their backing in the original packaging.

Refunds

Refunds will be made within 30 days of notification of refund request.

This does not affect your statutory rights.